top of page

How the Dealer Bests the Big Box Store

Updated: Sep 1, 2023

Five Reasons to Buy Ink and Toner from your Office Technology Dealer

In the modern hectic office, users want technology that works and none of the hassles of a down machine. Consumable supplies like printer ink and toner require recurring replenishment, and selecting the right model can be the difference between a seamless print and a pre-meeting headache. When it comes to purchasing toner, many people immediately think of big box retailers for convenience and a wide product selection. However, there are significant advantages to buying toner from a specialized dealer who knows your equipment. Read on for the top five reasons to buy from an office technology dealer.

Expertise and Product Knowledge

Dealers who specialize in office equipment and supplies (including ink and toner cartridges) possess in-depth knowledge about the products they sell. Unlike retail store employees who may have limited knowledge about individual products, dealer sales professionals receive rigorous training on printer models, ink and toner specifications, and compatibility. They can offer valuable advice and guidance, helping you choose the right toner for your specific needs. Their expertise can prevent costly mistakes and ensure you get the best quality and value for your money.

High Performance Quality Standards

Authenticity and quality are paramount when it comes to toner cartridges. Dealers often carry both original equipment manufacturer (OEM) toner cartridges directly from the printer manufacturer as well as high performance aftermarket “Compatible” options. When sourcing from a dealer, you can shop worry-free, knowing that all products adhere to stringent performance, quality, and reliability standards. Retail stores do not always require the same performance standards because their typical customer is a home user with lighter printing requirements and less demanding quality expectations than the average business. Purchasing your toner from a dealer minimizes the risk of subpar results.

Product Warranties and Guarantees

Toner cartridges can be a significant investment, particularly for businesses with high-volume printing needs. When purchasing toner from a dealer, you often benefit from warranties or guarantees that protect your purchase. These warranties provide added peace of mind, assuring you that if any issues arise with the product, such as defects or poor performance, the dealer will replace or refund the cartridge. Retail stores might have restrictive 30 day return windows while most dealers offer extended warranties of six to twelve months or more. Plus, dealers often provide more personalized support through live phone agents available to help you with your issue.

Personalized Service and Support

Dealers work with business customers every day and understand your printing and document management requirements. This allows them to offer personalized service and support, ensuring that your solution is tailored to your situation and running as it should. Dealers can assist with troubleshooting, provide maintenance tips, and offer insights into cost-saving measures. They are often available to answer your questions and provide ongoing support, which is not always the case with traditional retail stores. The personalized attention from a dealer can significantly enhance your overall printing experience and save you time and effort in the long run.

Value-Added Services

Beyond selling toner cartridges, dealers frequently provide additional services that enhance the printing experience. These services can include printer maintenance, repairs, managed print services, and customized supply management solutions. By partnering with a dealer, you gain access to a comprehensive suite of services that boost the efficiency of your print and copy equipment. Most retail stores sell good products but don’t offer the additional services to create complete solutions.

How Aztec Helps

While retail stores might seem like a convenient source for ink and toner, choosing to buy from a specialized dealer brings numerous advantages. At Aztec, our technology experts work with you across your full suite of office technology to ensure any one piece furthers your overall IT strategy. That depth of knowledge guarantees product recommendations are tailored to your IT infrastructure, your usage needs, and your budget. We offer a comprehensive range of high quality OEM and aftermarket ink and toner, and our complete solution managed print programs offer superior value and turnkey convenience with supplies, service, and even hardware all wrapped into one. Next time you are looking to replenishing your ink and toner supply closet, ask Aztec how we can help optimize your IT ecosystem and spend.

13 views0 comments


bottom of page